Unified Communications Solutions for Business
Smarter conversations. Stronger connections. Built for modern Scottish businesses.
Unified communications should make it easier for your people and customers to connect, not harder.
Whether you are replacing outdated business telephone systems, moving to a cloud phone system for small business, or improving customer experience, we help you communicate with confidence.
Our Solutions
SilverCloud delivers unified communications solutions that bring calls, video, messaging, mobile and contact centre tools together in one secure, cloud-based platform. It is a modern business phone system designed for flexibility, resilience and growth.
Outdated phone systems and disconnected tools create friction. Missed calls, poor customer experience, limited visibility and wasted time.
Modern unified communications remove that friction by bringing everything into one place.
With SilverCloud, you can:
- Deliver a consistent, professional experience for customers
- Help teams collaborate easily, wherever they are
- Scale communications without adding complexity or cost
- Gain insight into call performance and customer interactions
- Stay resilient with built-in redundancy and disaster recovery
It is not just about replacing a phone system. It is about building a communication foundation that supports growth.
Technology Partnership
We’re more than a service provider, we become part of your team.
Our goal is to help you modernise, strengthen your resilience and unlock the power of modern technology.
Strategic Planning
We collaborate with you to develop a technology roadmap aligned with your business objectives.
Technology Adoption
We stay at the forefront of technological advancements, helping you adopt tools and systems that drive efficiency and innovation.
Cost Efficiency
Our solutions are designed to optimise your IT investments, ensuring you get the most value from your technology spend.
Benefits of Unified Communications
Traditional phone systems for business were built for desks and offices. Modern teams need more. A unified communication solution brings everything together so your business can move faster and work smarter.
A better customer experience
Calls are answered faster, routed correctly and handled professionally every time. Unified communications give your customers a consistent experience, whether they contact you by phone, video or mobile.
Work from anywhere without compromise
A modern cloud phone system allows your team to work from the office, home or on the move with the same tools and call quality. No desk-bound systems. No drop in professionalism.
Simpler, smarter collaboration
Voice, video, messaging and presence sit in one place. Teams collaborate more easily, respond faster and spend less time switching between disconnected tools.
Scales as your
business grows
Unified communications solutions grow with you. Add users, locations or features in minutes without replacing your business phone system or investing in new infrastructure.
Clear insight
and control
Built-in reporting, call analytics and recording give you visibility into performance and customer interactions. That means better decision-making, coaching and service improvement.
Lower cost and
less complexity
By replacing legacy telephone systems and multiple telecom services with one unified communication solution, you reduce costs, simplify management and remove supplier sprawl.
At SilverCloud we build long-term technology partnerships that give your business reliable, future-ready communications.
Our Unified Communications Offering
One App for All Business Communications
One simple app for voice calls, video meetings, messaging and presence.
Your team can work from anywhere using a browser, desktop or mobile app, without losing call quality or professionalism. Built for modern, flexible working and designed to scale as your business grows.
Integrate Cloud Services
Connect your communications with the cloud tools your business already relies on.
Integrate CRM, project management and line-of-business applications directly into your phone system to streamline workflows, reduce admin and save time.
Analytics
Clear insight into how your communications perform.
Access real-time and historical data through simple dashboards to improve response times, team performance and customer experience.
AI-powered assistant
Turn calls into clear actions.
Automatically transcribe calls, generate summaries, analyse sentiment and highlight follow-ups using AI. Save time, improve quality and support better coaching.
Call Recording
Improve service, training and accountability.
Secure call recording helps resolve customer issues faster, supports quality assurance and identifies opportunities to improve conversations.
Hardware and Devices
The right device for every role.
From cost-effective desk phones and headsets to cordless and executive-grade handsets, we help you choose hardware that fits how your people work.
Business VoIP and
Hosted VoIP
Clear, reliable voice calling built for modern businesses.
Our business VoIP services replace legacy telephone systems with a secure, cloud-based solution. Hosted VoIP gives you flexibility, consistent call quality and the ability to scale users and locations without disruption. Ideal for small businesses and growing teams who want a future-ready business phone system.
Business SIMs and
mobile solutions
Keep your people connected wherever they work.
We provide business SIM only deals, business mobile phone contracts and mobile broadband for business, fully integrated with your wider communications platform. One provider, one bill and one support team for all your business telecoms.
What’s Included in your Smartcare Package:
Services:
Guaranteed SLAs
Remote Support
Onsite Support
Annual Tech Review
Scheduled Account Management
Message Changes
Configuration Changes
User Training
Software Updates
Customer Service Portal
Why Choose SilverCloud
Many telecommunications companies sell products. We deliver partnerships.
As an independent telecommunications service provider, SilverCloud brings together:
Unified communications, business VoIP and mobile under one roof
Local Scottish support, not offshore call centres
Fast response times and proactive service
Clear accountability instead of multiple telecom services contracts
If you are frustrated with fragmented British telecom support or juggling multiple telecom service providers, we simplify everything.
Ready to upgrade your business communications?
Outdated systems are holding your business back. It is not just about keeping up. It is about moving ahead with purpose.
Talk to SilverCloud about unified communications solutions that support fearless growth.
Our most popular FAQs
What is SmartCare Voice?
SmartCare Voice is the support framework that underpins all of our unified communications services. It gives you the full SilverCloud experience, combining proactive support, clear processes and proven technology to keep your business connected and running smoothly.
With SmartCare Voice, you are not just getting a phone system. You are getting real people, reliable service and ongoing care, all designed to support your business as it grows.
What is unified communications?
Unified communications brings all your business communications into one platform. That includes voice calls, video meetings, messaging, collaboration tools and mobile access. Instead of juggling separate systems, everything works together in one secure, cloud-based solution.
Is a unified communication platform suitable for small businesses?
Yes. Unified communications and cloud phone systems are ideal for small and growing businesses. They remove the cost and complexity of traditional phone systems for small business while providing enterprise-grade features, flexibility and reliability.
What is Business VoIP and how does it work?
Business VoIP uses your internet connection to make and receive calls instead of traditional phone lines. Hosted VoIP is managed in the cloud, meaning no on-site phone system to maintain, lower costs and the ability to add users or locations quickly.
Do you provide business SIMs and mobile phone contracts?
Yes. We offer business SIM only deals, business mobile phone contracts and mobile broadband for business. These can be fully integrated into your wider unified communications platform, giving you one provider and one support team.
Can unified communications integrate with our existing systems?
Yes. Unified communications solutions can integrate with CRM platforms, Microsoft Teams and other business systems. This helps automate workflows, reduce admin and improve customer experience.
Ensuring no business
is left behind
Ensuring no business
is left behind
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