LG Cloud iPECS Cloud Phone System
A powerful, fully-managed cloud phone system built on LG’s iPECS platform. Voice, video, messaging and mobile in one place, hosted and supported by SilverCloud.
Cloud Phone System Features
Analytics
Clear insight into how your communications perform. Access real-time and historical data through simple dashboards to improve response times, team performance and customer experience.
AI-Assistant
Turn calls into clear actions.
Automatically transcribe calls, generate summaries, analyse sentiment and highlight follow-ups using AI. Save time, improve quality and support better coaching.
Call Recording
Improve service, training and accountability.
Secure call recording helps resolve customer issues faster, supports quality assurance and identifies opportunities to improve conversations.
Integrate Cloud Services
Connect your communications with the cloud tools your business already relies on.
Integrate CRM, project management and line-of-business applications directly into your phone system to streamline workflows, reduce admin and save time.
Softphone and Mobile Apps
Answer and make calls from desktop and mobile apps using your business number, wherever you are, with calls handed off seamlessly between devices.
Auto Attendant and Call Routing
Configurable call flows, hunt groups and auto attendants route callers to the right person or team automatically.
Benefits of a Cloud Phone System
Never miss a call
Calls follow your team wherever they are, so customers reach a real person instead of voicemail.
Cut your phone bill
Replace ageing hardware, maintenance contracts and per-line charges with one lower, all-inclusive monthly cost.
Keep conversations on record
Built-in call reporting and CRM integration mean nothing gets lost when someone’s on holiday or leaves the business.
One platform for all your comms
Voice, video, messaging and mobile run on a single system, instead of disconnected tools that don’t talk to each other.
Built for uptime
Cloud redundancy and 24/7 monitoring across the platform keep calls flowing even if a site loses power or internet.
Managed from one place
Call routing, hunt groups and auto attendants are all configured through a single admin portal.
Our most popular FAQs
What is LG Cloud / iPECS?
A powerful, fully-managed cloud phone system built on LG’s iPECS platform. Voice, video, messaging and mobile in one place, hosted and supported by SilverCloud.
Do we need to replace our existing handsets?
Not necessarily. Many existing iPECS and compatible handsets can be reused, and we’ll advise on the best mix of desk phones, cordless handsets and softphones for your team.
How long does migration take?
Most migrations are planned and delivered with no disruption to daily calls, typically over a few weeks depending on the number of sites and users involved.
Ensuring no business
is left behind
Ensuring no business
is left behind
Our Managed Print Service transforms how your business handles documents.
Content will go here that spots and solves problems before they impact your team.
Proactive, AI-powered IT support that spots and solves problems before they impact your team.
Confidence in your cyber resilience. From compliance to real-time protection.
Flexible platforms that scale with you, configured the right way from day one.
