SmartCare Defend

Stronger monitoring and faster response as risk increases

Defend builds on Protect by adding enhanced threat detection, monitoring, and user protection. This tier is designed for businesses that rely heavily on email, cloud systems, and remote working, where cyber risk is higher and issues need to be spotted quickly. Defend strengthens protection and monitoring so issues are detected early, not after damage is done.

Our Solution

What Defend Adds:

Deeper monitoring across identities and endpoints
Faster detection of suspicious behaviour
Greater protection against phishing and email-based attacks
Improved visibility without adding admin burden

Who Defend Is For:

Growing SMEs with distributed teams
Businesses handling more sensitive data
Organisations becoming more attractive cyber targets

MDR – Managed Endpoint Detection and Response

Built-in protection. Properly managed.

24/7 threat detection. Real experts. Real response.

Modern cyber threats do not keep office hours.

That is why Managed Detection and Response (MDR) is included within SmartCare Defend, providing round-the-clock monitoring, investigation and response by experienced security professionals.

This is not just software generating alerts. It is human-led security, backed by advanced detection tools.

The challenge most businesses face

Most SMEs do not have:

A dedicated in-house security team
Time to analyse alerts
Coverage outside business hours
Confidence in how to respond when something looks wrong

Attackers rely on this gap.

MDR closes it by watching your environment continuously and acting fast when a real threat appears.

What MDR protects you from

MDR actively detects, investigates and helps stop:

Ransomware attacks
Both before encryption and after initial compromise.
Lateral movement inside your network
Preventing attackers from spreading quietly between systems.
Data exfiltration
Identifying suspicious attempts to move or steal data.
Insider threat behaviour
Spotting abnormal or risky activity from trusted accounts.
Vulnerability exploitation
Detecting attackers abusing unpatched or misconfigured systems.
Persistent attacker footholds
Finding and removing stealthy access that traditional tools miss.

Always on. Always watching.

MDR combines powerful endpoint detection with a dedicated Security Operations Centre operating 24/7.

When suspicious activity is found:

It is investigated by real analysts
Confirmed threats are escalated quickly
Clear guidance is provided on what action to take

And because MDR is delivered through SmartCare Defend, SilverCloud coordinates the response and supports you through every step.

You are never left staring at an alert wondering what it means.

Avanan Advanced
Email Protection

Stopping email threats that slip past the inbox.

Email is still the number one entry point for cyber attacks.

And modern attackers know how to bypass basic email security by using compromised accounts, convincing impersonation and links that turn malicious after delivery.

That is why Avanan Advanced Email Protection is included within SmartCare Protect.

Powered by AI and designed specifically for Microsoft 365 and Google Workspace, Avanan protects your inboxes where traditional email security falls short.

Why standard email security is not enough

Built-in Microsoft and Google email protection relies heavily on:

Basic rules
Sender reputation checks
Known threat patterns

Attackers work around this by sending emails that look legitimate, behave normally at first, and only become dangerous later.
This leaves businesses exposed even when “email security” is technically switched on.

Avanan closes that gap.

What Avanan protects you from

Avanan actively detects and blocks:

Impersonation attacks

Fake emails posing as staff, suppliers or senior leaders.

Advanced phishing links

Including links that change to malicious sites after delivery.

Email account takeover

Preventing compromised inboxes being used to attack others.

Malicious attachments

Including zero-day malware designed to evade traditional scanning.

Invoice and payment redirection fraud

Stopping financial loss caused by subtle, targeted deception.

AI-powered protection, after delivery

Unlike traditional email filters, Avanan scans emails after they arrive in the inbox, analysing behaviour, intent and context in real time.

This means:

Threats can be stopped even after delivery

Safe-looking emails are continuously rechecked

Users are protected without needing to spot attacks themselves

And because it integrates directly with Microsoft 365 and Google Workspace, there is no disruption to how your team works.

DNS Filter – Domain Name Server Filter

Blocking threats before they ever reach your devices. Not every cyber attack arrives as malware.

Many start with a click to a bad website, a fake login page or a compromised link sent by email, advert or message.

DNSFilter stops these threats at the earliest possible point by blocking malicious websites before a connection is ever made. Included within SmartCare Defend, it adds a powerful layer of protection that antivirus and email security alone cannot provide.

Why DNS-level protection matters

Modern attacks often avoid malware altogether. Instead, they rely on:

Fake websites designed to steal logins
Malicious links that look legitimate
Compromised ads or search results
Infected sites that trigger automatic downloads

Traditional tools only react once something lands on a device. DNSFilter prevents access before the damage can begin.

What DNSFilter protects you from

DNSFilter actively blocks:

Phishing websites and fake login pages
Preventing credential theft at the source.
Malware download sites
Stopping harmful files before they reach a device.
Drive-by download attacks
Where visiting a site alone can trigger infection.
Cryptomining websites
Preventing hidden resource abuse.
Botnet traffic
Blocking communication with known command-and-control servers.

Protection everywhere your team works

DNSFilter protects every device and application, including:

Laptops used at home or on the road
Mobile and remote workers
Devices outside the office network
Systems that may not be fully managed

This closes a critical gap left by antivirus and email security alone. And because it runs quietly in the background, users are protected without disruption.

Ready to upgrade your cyber security?

Modern threats are rarely about breaking systems. Instead, attackers focus on people, identities and misconfigurations, taking advantage of the limited resources many SMEs face.

Talk to SilverCloud about cyber security solutions that support fearless growth.

What SmartCare Protect Matters

For Scottish SMEs, the threat landscape has shifted.

Criminals target small and mid-sized organisations precisely because legacy tools can’t keep up. It’s not just about keeping up. It’s about moving ahead with purpose.

SmartCare Protect gives you:

A modern security foundation

Clear, transparent tiers

Compliance support without the headache

Tools that scale as your business grows

Peace of mind that your cyber security is being handled