SmartCare Protect

Essential Security, Protect is the entry point into SmartCare Protect.

It delivers essential cyber security controls that every business should have in place. This tier focuses on baseline protection and visibility, ensuring no obvious gaps are left open. Protect ensures the essentials are in place and working quietly in the background.

Our Solution

What Protect Gives You:

Core protection across devices and users
A consistent security baseline
Reduced exposure to common threats
Confidence that the fundamentals are covered

Who Protect Is For:

Smaller or growing businesses
Organisations starting to formalise cyber security
Teams who want strong basics without complexity

Windows AV

Built-in protection. Properly managed.

Antivirus is included as part of SmartCare Protect, giving every device a strong first line of defence from day one.

But we do not just switch it on and hope for the best.

We configure, manage and monitor you AV properly, making sure it works quietly in the background without slowing your team down or disrupting day-to-day work.

For many Scottish SMEs, this provides a solid, trusted foundation for endpoint security when combined with our wider, layered cyber approach.

What this means for your business

Consistent protection across all Windows devices: Every endpoint is secured to the same standard, whether staff are in the office or working remotely.
No extra software. No learning curve: Windows AV is already built into the operating system, so there is nothing new for users to manage or misunderstand.
Lightweight and reliable: Protection runs efficiently in the background, keeping devices safe without impacting performance.
Actively managed by SilverCloud: Updates, policies and alerts are handled by our team, not left to chance.

ITDR – Identity Threat Detection & Response

Because attackers target identities, not just devices.

Cyber attacks have changed, attackers are no longer trying to smash their way into systems. They slip in quietly using stolen logins, hijacked authentication tokens and abused identities.

That is where traditional defences fall short.

Identity Threat Detection and Response (ITDR) is built specifically to protect Microsoft 365, Azure AD and cloud identities from modern identity-based attacks.

Included within SmartCare Protect, it gives you visibility and protection where most breaches now begin.

Why identity protection matters

Tools like antivirus, firewalls, EDR and even MFA were not designed to spot identity abuse in cloud platforms.

Even native Microsoft security controls can miss:

Stealthy persistence
Misused credentials that look “legitimate”
Unauthorised access that stays hidden for weeks or months

ITDR fills that gap by watching how identities behave, not just whether they log in.

What ITDR protects you from

ITDR actively detects and helps prevent:

Stolen usernames and passwords being reused or abused.

Authentication token theft and hijacking

Where attackers bypass passwords altogether.

MFA bypass
attempts

Including push fatigue and session abuse.

Impossible travel and abnormal sign-ins

Logins that simply do not make sense based on behaviour or location.

Privileged
account abuse

High-risk activity involving admin or elevated accounts.

Lateral movement using stolen identities

Attackers moving quietly across systems without triggering alarms.

Human-led detection, backed by automation

Our ITDR service combines smart automation with real human security analysts who understand how attackers operate.

When suspicious identity behaviour is detected, it is investigated properly, not just logged and ignored.

And because it is managed through SmartCare Protect, SilverCloud handles the response, escalation and guidance, so you are never left guessing what to do next.

SAT – Security Awareness Training

Turning your people into part of your protection.

Most cyber incidents do not start with broken technology. They start with a click, a reply or a reused password.

That is why Security Awareness Training (SAT) is included within SmartCare Protect. It helps your team recognise, avoid and report cyber threats before they turn into real problems, reducing human error and strengthening your overall security posture.

The challenge most businesses face

Employees are not careless. They are busy.
Without regular, relevant training, even good people can fall for:

Convincing phishing emails
SMS or voice scams
Malicious links that look legitimate
Password reuse across systems

One click is often all an attacker needs.

SAT addresses this risk in a practical, supportive way.

What SAT protects you from

SAT helps prevent the most common entry points attackers rely on:

Phishing attacks
Email, SMS and voice-based scams designed to steal credentials.
Social engineering
Manipulative tactics that pressure staff into unsafe actions.
Malicious link clicks
Links that lead to credential harvesting or malware.
Ransomware initial access emails
Stopping attacks before they ever reach a device.
Password reuse attacks
Reducing the impact of leaked or compromised credentials.

Training that works in the real world

Our SAT uses short, engaging training and realistic phishing simulations to build everyday awareness, not fear.

Staff learn what to look for, how to respond, and when to report something suspicious.

And because it is managed as part of SmartCare Protect, SilverCloud oversees the programme, tracks progress and helps reinforce good security habits over time.

No nagging. No finger-pointing. Just steady improvement.

Ready to upgrade your cyber security?

Modern threats are rarely about breaking systems. Instead, attackers focus on people, identities and misconfigurations, taking advantage of the limited resources many SMEs face.

Talk to SilverCloud about cyber security solutions that support fearless growth.

What SmartCare Protect Matters

For Scottish SMEs, the threat landscape has shifted.

Criminals target small and mid-sized organisations precisely because legacy tools can’t keep up. It’s not just about keeping up. It’s about moving ahead with purpose.

SmartCare Protect gives you:

A modern security foundation

Clear, transparent tiers

Compliance support without the headache

Tools that scale as your business grows

Peace of mind that your cyber security is being handled